We are seeking a versatile and organised individual for a hybrid role combining medical reception, GP administration, and phlebotomy services.
Job Responsibilities
Patient Reception & Customer Service
* Welcoming patients and checking them in for appointments.
* Answering phone calls, managing inquiries, and booking appointments.
* Managing the patient waiting area and maintaining a professional environment.
GP Administration
* Processing patient registrations, referrals, and medical records.
* Handling incoming clinical post, emails, and electronic tasks.
* Utilising medical software (e.g., EMIS Web, SystmOne) to update patient files.
* Liaising with hospitals, pharmacies, and external healthcare providers.
* Performing venepuncture for adult patients.
* Correctly labelling, logging, and prepping blood samples for laboratory transport.
* Maintaining clinical hygiene, infection control, and strict safety standards.
* Managing clinic stock levels for phlebotomy consumables and other practice consumables.
* Monitoring and recording water and clinical fridge temperatures.
Phlebotomy Duties
* Performing venepuncture (blood draws) for adult and/or paediatric patients.
* Correctly labelling, logging, and prepping blood samples for laboratory transport.
* Maintaining clinical hygiene, infection control, and strict safety standards.
* Managing clinic stock levels for phlebotomy consumables.
Experience
* Experience of working within a nursing team.
* Experience of a clinical environment.
* Experience of working in a GP practice.
Qualifications
* Educated to GCSE level minimum.
* Certified and competent in Phlebotomy (Venepuncture).
* Exceptional communication skills and an empathetic patient manner.
* High level of administrative accuracy and attention to detail.
* Ability to multitask in a fast-paced medical environment.
* Strong IT literacy.
* Qualified to NVQ level 2 in Health and Social Care.
* Previous experience working within a GP practice or NHS environment.
* Proficiency with GP clinical systems.
* Knowledge of medical terminology and confidentiality protocols (GDPR).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions.
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