Overview
Head Stylist role at Pets at Home
Location: 4, Springfields Retail Park, Newcastle Road, Trent Vale, Newcastle-under-Lyme, Staffordshire, ST4 6PD
Contract type: Permanent
Hours: Full-time
Contracted Hours: 39
Reference: 34035
About Us
At Pets at Home, we’re passionate about pets and it shows. Our Pet Care Centres across the UK include grooming salons, retail stores, and veterinary practices, all dedicated to delivering the very best care and exceptional care for pets and the people who love them.
We believe in creating welcoming, supportive environments where team members can thrive. If you share our love for pets and our commitment to excellence, we’d love to meet you.
The Role
As a Head Stylist, you’ll play a pivotal role in the success of our Pets Grooming salon, combining hands-on grooming expertise with inspiring leadership. This is more than just a grooming role it’s your opportunity to shape salon standards, mentor a talented team, and ensure every pet leaves looking and feeling their best.
Responsibilities
* Deliver full, high-quality grooms with confidence and precision across a variety of breeds
* Set the benchmark for grooming standards within the salon through a hands-on leadership approach
* Support and guide your team, sharing advanced grooming techniques and developing their skills
* Create a welcoming, customer-focused environment that delights pet owners
* Work closely with the Store Manager to drive salon performance, efficiency, and customer satisfaction
Qualifications
* Experienced and confident in all aspects of dog grooming, from bathing and drying to breed-specific styling and finishing
* Customer-focused, with a friendly and professional approach
* Flexible and reliable, able to work a variable schedule across six days a week (minimum 24 hours/week with potential for more during busy periods)
* Team oriented, with a positive attitude and a willingness to learn and grow in a fast-paced retail environment
* Goal driven, with experience in target-led environments (preferred, but not essential)
Benefits
We reward and recognise our Head Stylists in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:
* Attractive rates of pay plus commission, subject to targets
* 28 days paid annual leave, rising to 33 days after 2 years (including 8 bank holidays; pro-rata calculated on contracted hours)
* Extra day off for your birthday
* Life Assurance - 4 times your annual salary
* Company pension contribution of 4%
* Colleague discount of 20% across the Group (Pets at Home, Pets Grooming, Vets for Pets), including 30% off on own brand
“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
Together, we’re better with pets.
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