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Job Description
Job Purpose:
As a Collections Analyst you will deliver services as part of an accounting team embedded in the Global Trade business in ADM Agriculture. Furthermore, you will play a key role in the control of the Accounts Receivable ledger, communicate key issues and the situation regarding the customer back to the business, ensuring that any outstanding issues are escalated to the relevant next level in the organisation and work closely with the Trading Team to facilitate their order release activities.
Main Responsibilities:
1. Contact overdue customers by email or phone
2. Process and review account adjustments
3. Resolve client discrepancies and short payments
4. Support customers in cases of missing or incorrect invoices, quality claim, etc.
5. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
6. Enlist the efforts of sales and senior management when necessary to accelerate the collection process
7. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
8. Establish and maintain effective and cooperative working relationships with traders and sales
9. Documenting the steps taken in the collection system GetPaid
10. Preparing the weekly report for the assigned unit
11. Support projects relevant to collections
12. Any other reasonable duties as requested by business managers.
Skills, Abilities & Experience:
13. Good problem-solving and decision-making skills
14. Good communication and team working skills
15. Ability to prioritise and manage multiple responsibilities
16. Assertive, target-driven and autonomous work approach
17. Commitment to excellent customer service
18. Basic accounting knowledge esp. of billing and collections procedures will be an advantage
19. Relevant working experience in international agricultural business or in a collection agency is desirable
20. Banking, commercial or administrative apprenticeship or comparable
21. Excellent language skills in English, other languages are considered as a plus
Competencies: Every position requires: Attitude, Concern for Quality, Integrity/Values, Diversity, Safety.
Performance and Results Orientation
Problem Solving
Organisation/Planning
Building Relationships
People Management
Job Knowledge/Technical Proficiency
Communication
Adaptability
Judgement
Teamwork
Strategic Planning
Reliability
Decision Making/Risk Taking
Influence
Innovation/Continuous Improvement
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at
Req/Job ID
96310BR
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Ref ID
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