Overview
Join to apply for the Assistant Manager - Central London role at Body Shop (The).
The Body Shop is committed to generating positive economic, social and environmental impact. We are pioneering cruelty-free beauty and empowering people while enriching our planet. Our activist roots remain a huge part of what we do, from campaigns to our products and brand ethos.
Your role in a nutshell: with high enthusiasm for our brand, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
Your role in a nutshell With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More About The Role
Customer Experience
As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer-focused store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and brand awareness.
Delivery
Retail-related beauty expertise is highly desirable. Learn and use internal systems, analyse performance to help manage the store’s commercial side, monitor and manage change, and help control and meet sales/performance targets. Strong relationship skills are required to coordinate between customers, the team and the manager. Knowledge of the beauty market, competitors, and a passion for our products is essential.
Teamwork and People Management
Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We are looking for flexible and responsible role models who can attract, retain and grow people who reflect the brand.
What We Look For
* Experience working within a customer service and/or beauty environment with both sales and service targets
* Working knowledge of shop operation processes
* Demonstrated success in driving sales by leading and motivating a team
* The ability to solve problems in a timely manner
* Work flexible hours, including holidays, nights and weekends
* Good IT Skills
* Ability to demonstrate outstanding communication and operational skills
* Flexibility to work across Sunday to Saturday
Talent Drivers
* Collaborative Skills
* Commerciality
* Leadership
* Personal Conduct
* Purpose
LNKD1_UKTJ
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Retail
#J-18808-Ljbffr