A CIPD & Prince2 qualified, SC-Cleared 360 Principal Recruitment Consultant sourcing top-tier contractors for UK businesses
Type: Contract (Daily Rate)
Location: Oxfordshire
Start Date: 10/11/2025 (ASAP/Urgent)
Duration: 2 Months (likely extension)
*This role requires ACTIVE UK NPPV & SC Clearance – candidates who do not possess this cannot be considered*
Role Requirements
* Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.
* Support and resolve technical queries, incidents, and service requests using Ivanti ticketing.
* Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.
* Offer walk‑up support and floorwalking services
* Manage asset inventory, device repairs, replacements, and proactive onsite IT health checks.
* Maintain and update technical documentation and user‑support materials
* Ensure compliance with cyber security policies and practices.
* Escalate issues to third parties or vendors as needed.
* Mentor junior team members and contribute to process improvement initiatives.
* Provide user training as requested
Required Skills & Experience
* Proven experience in Microsoft application and device support for Windows estates.
* Possess active UK NPPV & SC Clearance
* Working knowledge of Microsoft technologies (e.g. M365, Active Directory, Intune, JAMF, Autopilot)
* Experience with Ivanti (or similar) ticketing systems, including queue management.
* Ability to diagnose and resolve common user queries and technical issues.
* Exemplary customer service and communication skills
* Takes a proactive and professional approach.
* Experience supporting deployments, builds, floorwalking, and VIP users.
* Asset management and device build/deployment experience.
* Knowledge of cyber security best practice
* Self‑motivated, able to work independently and prioritise tasks.
For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email cgrant@cpsgroupuk.com
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