Vertu Ford Stoke - Service Advisor
Vertu Ford Stoke in Stoke is one of the largest motor retailers in the UK. We are looking for a Service Advisor to join our well‑established team and help deliver exceptional customer service.
Basic salary: £33,213.05 per year plus company benefits.
Responsibilities
The Service Advisor is the primary relationship manager between the customer and our workshop. Key duties include:
* Managing customer expectations and keeping in touch throughout the service or repair cycle.
* Upselling additional products and following up to confirm customer satisfaction.
* Maintaining accurate service records and meeting performance targets.
* Communicating effectively with the workshop team to ensure timely service.
* Ensuring a fast‑paced, target‑driven work environment while providing outstanding customer care.
Qualifications
* Previous customer‑facing service experience (essential).
* Strong customer focus, relationship maintenance and communication skills.
* Ability to work in a fast‑paced environment while meeting targets and deadlines.
* Previous experience in a Service Advisor role is beneficial but not required.
Benefits
* 25 days holiday, increasing with length of service – plus bank holidays.
* Access to our online rewards platform offering cashback and retailer discounts.
* Preferential service rates for our customers.
* Colleague purchase scheme and share incentive scheme.
* Pension scheme.
* Enhanced maternity and paternity support.
We will conduct standard employment checks including verification of recent employment, address, credit history and a criminal record check before you start.
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