Starting salary for this role is £48,266 (pro rata for part-time colleagues).
Role Purpose
The technical and professional lead responsible for the operational management, procurement and delivery of safe education transport. This includes line managing a team of Education Transport Coordinators and Passenger Assistants, overseeing the implementation of current legislation, council policy and industry good practice, and monitoring transport suppliers to resolve contractual and service issues.
Main Responsibilities
* Line manage and supervise approximately 10 officers responsible for coordinating and administering education transport.
* Recruit, line manage and develop a team of roughly 200 Passenger Assistants.
* Meet the needs of customers in accordance with legislation and council policy by designing, specifying and procuring safe, cost‑effective and efficient education transport solutions.
* Ensure the safe delivery of education transport services by managing all health and safety matters, including an effective system of risk assessment, incident reporting and resolution.
* Act as the team’s safeguarding lead.
* Manage effective performance and budget management of education transport, delivering quality management information to demonstrate performance against a range of indicators.
* Ensure that timescales are met and efficiency optimised by developing and reviewing business processes and ICT solutions.
* Investigate and respond to member enquiries, customer complaints and Ombudsman enquiries within target response periods.
* Monitor education transport suppliers to ensure statutory and contract compliance.
* Lead and review the creation of transport solutions for young people with the most complex needs, liaising with commissioners, parents, schools and other professionals.
Specific Qualifications And Experience
* Degree level qualification or equivalent experience.
* Relevant management or SEND/social work qualification or equivalent experience.
* Well‑developed and authoritative knowledge of education transport statutory guidance, health and safety regulations and good operational practice.
* Ability to manage risk and develop safe working practices.
* Well‑developed and authoritative understanding of young people with SEND and the impact on families.
* Proven experience of managing, motivating and developing a diverse team of staff.
* Experience of designing, implementing and reviewing business processes to improve efficiency/outcomes.
* Understanding of excellent customer service.
* Experience of managing operational budgets.
* Experience of effective contract management.
The Ideal Candidate
* Confident, with the ability to use initiative to solve complex problems and manage risks associated with education transport.
* Ability to remain calm and work effectively in highly pressurised / stressful situations, and to show empathy when delivering contentious messages to families in difficulty because of their child’s needs.
* Confident communicator, able to discuss or write and present reports to a range of audiences.
* Good IT skills with the ability to use common and passenger transport specific software.
* Positive approach to work, self‑motivated with a commitment to professional development.
* Proven ability to manage time effectively, prioritise and meet deadlines and targets.
* Knowledge of and commitment to equality and diversity.
* Ability to act as a role model in respecting the views of others and leading a team.
Job Requirements
* A flexible approach to working hours, including cover from 07:00 until 17:00 and potentially evening and weekend work on occasions.
* Must be able to travel, using public or other forms of transport where viable, or hold a valid UK driving licence with access to own or pool car.
* Enhanced DBS check.
For an informal discussion about this role please contact claire.vass@bcpcouncil.gov.uk. The role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
We’re committed to a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly.
Disclosures and Safeguarding
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.
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