Overview
Exciting new position with a reputable organisation. Immediate start with fantastic benefits package. About Our Client Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Job Description
* Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
* Ensure all relevant data is accurately recorded in the CRM system.
* Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
* Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
* Develop proficiency in product costing and pricing using the company price list.
* Provide support and act as a deputy for Sector Managers during their absence.
* Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
* Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
* Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
* Issue Purchase Orders for goods and transportation as required.
* Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
* Adhere to the company's Quality Assurance procedures.
* Facilitate effective communication across departments to maintain high levels of customer satisfaction.
* Fully understand client needs, build strong relationships, and provide excellent customer support.
* Report and resolve any problems or complaints promptly.
* Understand team roles and provide cover when necessary.
* Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
* Generate Certificates of Conformity as per company protocols when needed.
* Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
* Maintain the warehouse schedule for incoming goods and outbound shipments.
* Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Qualifications
* Previous experience in a similar role.
* Strong knowledge of export/supply chain.
* Strong communication and interpersonal skills.
* Proficiency in using customer relationship management (CRM) systems or similar tools.
* Problem-solving abilities and a customer-focused mindset.
* Attention to detail and organisational skills.
* Ability to work independently and as part of a team.
* Flexibility to adapt to changing priorities and workloads.
What’s on Offer
* Competitive salary of approximately £26,000 to £28,000 per annum.
* Supportive work environment.
* On site parking
* 24 days annual leave
* Benefits package
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