We're Game Nation, we're the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we're looking for talented people to join our business.
We're currently recruiting for a Night Supervisor for our venue in Barking, Flexibility and a passion for dealing with customers and employees is a must for this role. This will mean your hours of work are predominantly between 10 PM and 8 AM.
As a venue supervisor you will be working as part of a team in a friendly environment that may be open 24 hours per day 7 days a week.
You will support our Venue Managers to manage a venue of full and part time team members.
You will have a number of key responsibilities including:
* Providing full cover for the Venue Manager in their absence
* Providing a warm welcome to every visitor, providing the best customer service experience possible
* Offering help to customers and visitors who may need assistance
* You will be friendly, professional and approachable at all times
* Help maintain a clean and tidy environment
* You will follow all health and safety procedures, including following Covid-19 processes
* Following Company's Cash Procedures. Including handling cash and providing change to our customers
* Ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly
* We operate a challenge 25 age verification policy, as part of this policy you will be responsible for checking identification
* Assist with our promotions and marketing strategy
* Be fully compliant with our licensing objectives – full training will be given.
You will:
* Be trustworthy and ethical in your approach to work with strong compliance and customer service focus.
* Have a passion for customer engagement and service, be outgoing, friendly, approachable and confident.
* Have an empathetic approach to dealing with the demands and needs of both customers and team members.
* Be computer and numerically literate with cash handling experience.
* Be able to multitask and solve problems with a degree of self-sufficiency within company policies/procedures.
* Be reliable and punctual, and as part of a team, you will need to be flexible to changing shift patterns and demands.
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We offer
* Competitive salaries
* An opportunity to earn bonus payments
* Employee Assistance Programme
* Full use of our e-learning training platform and on the job training
* Refer a friend scheme
* Opportunities to progress throughout the business
* Full training
If you've got the skills and experience we're looking for don't delay, apply today
* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants needs to be 18 or over.
* Strictly no agencies
Job Type: Full-time
Pay: £12.77-£13.27 per hour
Application question(s):
* Are you over 18?
Experience:
* customer service: 2 years (required)
* high street slots: 1 year (required)
* Supervisory: 2 years (required)
Work Location: In person