Overview
Sunderland City Council is recruiting two highly motivated and experienced Council Tax and Business Rates Operations Managers to support the delivery of the Council’s Revenues section.
Responsibilities
* Provide sound and robust leadership and management of the Council Tax Recovery, Business Rates, Reviews and Enforcement Teams.
* Deliver specialist technical advice and guidance to the Council, ensuring integrated working practices across all service areas to improve service delivery.
* Continuously develop and review service delivery plans and allocate resources to deliver key objectives, with a commitment to service excellence, continuous improvement, value for money and technology use within budgetary constraints.
* Ensure effective and efficient administration of all discounts and exemptions in Council Tax and Business Rates, and identify business‑critical events such as annual billing runs and debt recovery timetables.
* Deputise for the Revenues Manager as required.
* Engage a busy and vibrant team handling both internal and external customers, requiring excellent interpersonal communication, literacy, numeracy and customer service skills.
Qualifications
* Formal professional management qualification relevant to Council Tax and Business Rates, or significant relevant experience.
* Proven track record at senior‑level management and an in‑depth understanding of the challenges facing Council Tax and Business Rates.
* Demonstrated continued professional development.
* Commitment to fairness, equality and diversity in employment and service delivery.
* Confidence in managing people and navigating challenging conversations and situations.
Additional Information
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
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