JOB SUMMARY
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing core operational policies & procedures. This includes answering the phone and supporting product flow and store operations. Ensuring products are properly stored and accessible for Sales Associates is key.
JOB DESCRIPTION
RESPONSIBILITIES
* Be a Team Player: Model company values, manage conflicts, contribute to a positive team environment.
* Support Customer Experience: Process transactions, assist with phone etiquette, maintain product knowledge, support product movement, use store communication tools, collaborate on customer service issues.
* Represent the Brand: Maintain brand standards, assist with store presentation.
* Support Business & Deliver Results: Organize stock and storage, prepare merchandise for sales, meet deadlines, communicate inventory updates.
* Operational Excellence: Manage shipments, prepare documentation, audit inventory, assist with store maintenance, update operational binders, follow loss prevention policies.
CORE SKILLS
* Adaptable: Embrace change, manage pressure, own mistakes, multitask.
* Entrepreneurial Spirit: Take initiative, be resourceful, accountable.
* Collaborative: Communicate effectively, respect others, include team members.
* Client & Brand Focus: Passionate about the brand, prioritize customer experience.
* Live the Values: Demonstrate kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion.
* Functional Expertise: Maintain job skills, stay current with trends.
PRIOR EXPERIENCE NEEDED
1-2 years in stock-related roles within high-volume retail environments.
REQUIREMENTS
* Ability to lift at least 30 lbs, and perform physical tasks such as pushing, pulling, squatting, climbing, etc.
* Flexible availability including days, nights, weekends, holidays, and store hours.
Equal Employment Opportunity & Accommodation
Tory Burch LLC is committed to equal opportunity employment and providing reasonable accommodations for applicants and employees with disabilities. Contact thetalentteam@toryburch.com for assistance.
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