Job Description
Are you passionate about delivering exceptional customer service and creating positive experiences from the very first interaction?
We're looking for a customer‑focused Customer Support Advisor to join our growing team, based in our Nottingham office.
If you excel in a fast‑paced environment, communicate with confidence, and love solving problems, this role could be the perfect fit.
You will be part of an important team within Experian and will have the opportunity promote both your customer service and administration skills. You will start on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager, you will need excellent customer service skills, which you will utilise to support our clients discussing Credit scores and Business reports
We are looking for phone agents able to deal with complex complaints and queries, also working on our Live Chat function
Qualifications
1. Strong communication skills across phone, email and live chat.
2. A calm approach even in challenging situations.
3. A natural problem‑solver with a customer‑first mindset.
4. Someone reliable, trustworthy and adaptable to change.
5. A team player who contributes positively to the working environment.
6. A proactive learner who takes pride in continuous improvement.
Additional Information
Benefits package includes:
7. Hybrid working - 2 days in the office
8. Great compensation package and discretionary bonus plan
9. Core benefits include pension, bupa healthcare, sharesave scheme and more!
10. 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here