Job Description
The Vacancy
Customer Service Advisor
Are you providing amazing customer service in your current role but ready for the next step?
We are currently recruiting for a Customer Service Advisor to join our fabulous team on a permanent, part time basis 2 days a week Monday and a Friday only. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times!
It’d be amazing (but not essential) if you have previous experience of working in a fast paced, front of house, busy environment because this is what you’ll be doing:
•Being a welcoming and friendly face of our office
• Delivering great customer service to our clients and contractors
•Building outstanding working relationships with our clients, contractors and other functions within the business
•Managing administration emails and phone calls
•Dealing with enquiries from clients and contractors
•To provide ad-hoc assistance to the FM and Account Manager as requested
•Book in and validate all visitors and issue passes
•Updating systems to ensure complete transparency
•Ensuring that maintenance work is processed in a timely manner
•Demonstrating professionalism at all times
To be successful you’ll need to be:
• Professional and welcoming
•Outstanding verbal and written communication skills
•IT literate
•Confident, efficient and reassuring on the phone
•Great at prioritising and multi-tasking
•Continuous improvement methods
•Ambitious and keen to progress
We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Service within WPS Facilities Management and of course your own career aspirations!
WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.
WHAT WE OFFER
* Competitive salary
* Extensive corporate benefits including, Pension 5% employers’ contribution, Holiday’s will be Pro-rata.
* Excellent range of learning and development activity to support your career progression.
* Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.
To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/
We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.
If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
* Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
* Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
* Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.