We are seeking a welcoming, reliable, and patient-focused Receptionist to join our front-of-house team for three afternoon shifts per week:
Working Hours:
Thursday PM 1.30pm - 6.30pm
Friday PM 1.30pm - 6.30pm
You will be the first point of contact for patients and visitors supporting face‑to‑face, telephone and online enquiries, and working collaboratively with our administrative and clinical teams.
Main duties of the job
* Acting as the first point of contact for patient enquiries
* Managing telephone calls and booking appointments
* Supporting online consultations and care navigation pathways
* Processing registrations, prescriptions and incoming documentation
* Providing compassionate, professional support to patients and carers
* Completing administrative tasks to ensure the smooth running of the practice
About us
Hazeldene Medical Practice is a friendly, highly supportive GP surgery caring for around 9,000 patients, including residents across 8 local care homes.
We are a close‑knit, forward‑thinking team that works like a family, supporting each other to deliver high‑quality, compassionate patient care.
The practice uses modern digital systems, including:
* EMIS Web
* AccuRx
* Docman
We have successfully embedded online consultations and care navigation to enhance patient access and experience.
Job responsibilities
* Acting as the first point of contact for patient enquiries
* Managing telephone calls and booking appointments
* Supporting online consultations and care navigation pathways
* Processing registrations, prescriptions and incoming documentation
* Providing compassionate, professional support to patients and carers
* Completing administrative tasks to ensure the smooth running of the practice
Person Specification
Experience
* Minimum 1 year customer service experience (any sector)
* Friendly, approachable manner with excellent communication skills
* Ability to remain calm and professional under pressure
* Strong organisational skills and ability to multitask
* Confidence using IT systems and learning new software
* Team player with a positive, supportive attitude
* Experience using EMIS Web
* Experience using Docman
* Experience using MS Office applications, particularly Outlook
* Previous experience in a GP practice or healthcare admin environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceMeeting National Living Wge
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