The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims Maintain accurate data on relevant case management system Comply with set client SLA’s Ensure quality service standards and productivity levels are maintained to a high standard Allocate new claims and set strategies Carry out supervisory tasks appropriate to level Assist with training and mentoring team members Undertake appropriate additional tasks provided by the Team Leader Attend Client review meetings and assist with client project work where applicable Build and maintain excellent relationships with Clients Working Hours 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch Primary location for this role is Leeds Office Experience, Skills and Qualifications Minimum 5 years claims handling experience Experience dealing with quantum up to £50k Significant experience dealing with complex liability and quantum issues Excellent attention to detail Strong communication and negotiation skills Effectively prioritises workload Experience providing training or mentoring and supervising Strong Client relationship skills Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values ·We are Connected ·We are Dynamic ·We are Innovative ·We Succeed Together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation