Job Description
HMO Housing and Support Officer
Contract: Permanent
Salary: £25,000 - £27,000 per annum (depending on experience)
Hours: 37 hours per week (Monday to Friday)
Location: Luton & South Bedfordshire (agile working across supported HMO properties)
Essential Car User Allowance paid in addition to mileage reimbursement
Our client is a not-for-profit housing association located in Luton.
Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives.
Benefits : HMO Housing and Support Officer
* 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
* Option to buy or sell up to 5 days leave
* Free Health Cashplan (after probation)
* Canada Life WeCare Employee Assistance Programme
* Pension scheme
* Life Assurance
* Personal Accident Cover
* Staff benefits portal with shopping discounts
* Essential Car User Allowance (in addition to mileage payments)
* Flexible, supportive working approach
About the Role: HMO Housing and Support Officer
As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence.
Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered.
This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement.
You will receive full induction, ongoing supervision and training to support you in the role.
Responsibilities: HMO Housing and Support Officer
* Providing person-centred support and regular coaching sessions tailored to individual needs
* Supporting customers to manage their tenancies successfully and plan positive move-on pathways
* Completing support plans and risk assessments (training provided where required)
* Helping customers access benefits, manage personal contributions and understand financial responsibilities
* Carrying out regular property visits and basic health & safety checks
* Working collaboratively with colleagues and partner agencies to achieve positive outcomes
* Maintaining accurate records and updating internal systems
* Promoting safeguarding, professional boundaries and respectful shared living environments
* You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support.
About You
We're looking for someone who is:
* Compassionate, resilient and motivated
* Confident building professional relationships while maintaining clear boundaries
* Calm and organised, even in challenging situations
* Passionate about empowering people to build independence
* A strong communicator who works well both independently and as part of a team
Experienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn.
If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you.
Essential Criteria
* Experience supporting vulnerable individuals in a customer-focused or community setting
* Ability to manage challenging behaviour in a professional and calm manner
* Strong communication and organisational skills
* Basic IT skills (Word, email, case recording systems)
* Full UK driving licence and access to your own vehicle for work purposes
Desirable (Training Can Be Provided)
* Knowledge of housing, welfare benefits or tenancy sustainment
* Experience completing support plans or risk assessments
* Understanding of mental health or substance misuse support
* NVQ Level 3 in Social Care (or equivalent)
* Experience working within supported housing
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