About The Role
The Estates Services Manager supports the Estates Manager in delivering the day‑to‑day operational, compliance, and customer service requirements across one of the UK’s largest business and science parks. The role ensures all activities are delivered safely, efficiently, and in line with CBRE procedures, statutory obligations, environmental standards, and client expectations. The Estates Services Manager manages the day‑to‑day operational activities in accordance with health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements, meeting key performance indicators and customer service criteria. Milton Park is a large, multi‑building, multi‑occupier campus located in Oxfordshire; the successful candidate will be part of a site team of five and will be an essential asset to the property, colleagues, clients and occupiers. The successful candidate will play a key role in ensuring the estate operates smoothly, risks are proactively managed, and service standards remain consistently high.
What You’ll Do
* Develop and maintain a positive image of the building in its location
* Be responsible for the drafting, control and reporting of service charge budget and expenditure for the site(s)
* Conduct daily service reviews with supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week
* Monitor all activities relating to the site(s), reporting and taking action as appropriate
* Conduct regular inspections of the building fabric and monthly common part inspections, and follow up with tenants as required
* Attend weekly FM team meetings to review progress against operational and business objectives
* Attend two weekly client meetings to report on all objectives
* Approve invoices on the P2P invoicing system and ensure all queries are dealt with in the required timeframe
* Collate data as required for FM reporting
* Collate quarterly security incident information and submit to the client as required
* Work in conjunction with key stakeholders to ensure a maintenance and repair programme is in place
* Maintain records relating to the site(s) – e.g. asset register, plans, plant testing – and take any action which may be required
* Manage and co‑ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe
* Liaise with tenants and deal with any operational queries they might have
* Provide work permits and permission to access permits for any non‑contractual and high‑risk works
* Attend tenants’ meetings with the surveying team
* Be responsible for health and safety compliance on site and maintain the necessary records
* Liaise with local authorities as appropriate
* Proactively manage risk and deal with insurance issues and claims on site
* Attend KPI monthly meetings with the cleaning contractor, reactive maintenance contractor and lift contractor
* Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the client’s specialist consultant
* Ensure the fire alarm maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit‑outs
* Undertake all vacant property checks and carry out duties such as flushing regimes and removing post
* Manage major work programmes on site, acting as the liaison point for all parties involved
* Ensure procurement is carried out in line with company policy
* Perform any other duties as directed by the line manager
What You’ll Need
* Understand how the industry, stakeholders, and the range of services available to clients function
* Understand the basics of the investment market
* Keep knowledge of legislation relating to property management up to date
* Build and maintain client, tenant and supplier relationships
* Recognise key issues to be noted on property inspections
* Use industry‑specific IT applications
* Understand principles of service charges, VAT, banking and contract law
* Specify services, tender contracts and select service providers
* Know how property is constructed and how plant works
* Apply legislation and policies relating to health and safety and environmental protection
* Understand insurance relating to buildings and FSA regulations, TUPE law and work‑activity procedures
* Contribute to the team business plan/strategy
* Plan and manage own workload
* Work as part of a team and support colleagues
* Use IT software such as Word, Excel and databases
* Communicate effectively verbally and in writing
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