Customer Service Specialist £23,500 plus benefits Carlisle, Cumbria MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service. As a Customer Service Specialist, you will be responsible for: Responding to inbound messages & calls from customers Investigating, booking and coordinating engineer visits as necessary Identifying events that may impact business and alert management Generating customer documents and communications Handling & resolving customer complaints Creating, delivering and assisting with new systems implementation Reconciling accounts and meter readings Reconciling & advising customers on debt levels, escalating as required Producing reports on customer accounts from the system Forecasting and generating progress reports for the business Other duties as required To be considered for this opportunity, you should have: Experience in customer services Those who have worked in a call centre / helpdesk centre would be advantageous Full understanding of Microsoft Office package Experience handling complaints Be literate with various types of technology or willing to learn Strong communication skills – both verbal and written The...