Location: Broughton, Chester, CH4
Pay: £45,485.29 per annum
Hours: 42 hours per week (Monday‑Friday)
Grade: E
Overview
As a Service Delivery Manager at Securitas you’ll lead high‑performing security teams and strengthen our partnership with a prestigious organisation. You will act as the central point of contact for all security operations across the estate, ensuring that standards, processes and people consistently operate at the highest level.
What you’ll be doing
* Serve as the first point of contact for all site‑based security queries.
* Build and maintain a professional working relationship with Airbus security management to maximise service delivery.
* Ensure SLAs and KPIs are reviewed, managed, and met weekly.
* Maintain all staff vetting, security clearances, and SIA/LDN records in line with Airbus requirements.
* Promote and uphold health & safety standards, including assignment instructions and risk assessments.
* Ensure all incidents are reported in line with customer policies and procedures.
* Oversee emergency procedures, documentation, and testing.
* Conduct regular site audits and agree improvement plans with the client.
* Manage recruitment, staff development, ER cases, grievances, and disciplinaries.
* Support cost control, monthly dashboard reporting, and operational data accuracy.
* Ensure training compliance, including vocational development and PDPs.
* Maintain office security and complete fire safety checks.
* Manage welfare, attendance, equalities, and conflict resolution.
* Support operational cover where required due to exceptional circumstances.
* Represent Securitas and Airbus with professionalism, judgement, and integrity.
Qualifications
* Right to work in the UK with a 5‑year checkable history.
* Valid Frontline SIA Licence.
* Full, clean UK driving licence (site subject to road laws).
* Strong organisational skills with exceptional attention to detail.
* Excellent customer service and communication skills.
* Confident managing people, conflict, welfare, and development.
* IT proficient – Word, Excel, Outlook, PowerPoint, Office 365.
* Experience in a supervisory or managerial security role.
* Able to work under pressure, remain calm, and exercise sound judgement.
* Flexible, proactive, and committed to continuous improvement.
* Physically fit and able to work in changing climatic environments when required.
Desirable
* NEBOSH General Certificate
* PTLLS / teaching qualification
* Human Factors training
* Threat Assessor
* First Aid / Manual Handling
* ILM Level 5
Additional Information
Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.
Benefits
* Free Parking
* Onsite Training Team
* STRIVE – Securitas Perks giving access to discounts on retailers, services and everyday spending.
* Dental Plans – cash back for dental costs.
* HSF Health Plan – cash plans for everyday medical costs.
* Cycle to Work – cost‑effective bike purchase and equipment.
* Specsavers – savings on eye tests and spectacles.
* WeCare – 24/7 online GP, mental health support, fitness programme.
* Toothfairy – online dental advice and guidance.
* Pension Plan – employer contribution and tax relief.
* Payroll ISA – ISA savings account.
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub.
* Death in Service Benefit – Life Assurance for permanent employees.
Take the Next Step
Join a team that values you. Click “I’m Interested” to start your career with Securitas UK today. See a different world.
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