Job Advert
Senior Commercial Manager
Location: Redhill (with travel to customer sites across the UK and Europe)
Hybrid working: Flexible home working available
Salary: £70,000
Contract: 12-month Fixed Term Contract
We are looking for a Senior Commercial Manager to lead the day-to-day relationship with Marks & Spencer, driving commercial performance, strategic growth, and cross-functional collaboration.
This is a fantastic opportunity to play a key role in shaping customer strategy, working closely with internal teams across category, supply chain, NPD, technical, and production to deliver sustainable growth and profitability.
The Role
Reporting to the Customer Director / Commercial Controller, you will manage and develop the customer relationship while delivering commercial plans that maximise growth and opportunity.
You will act as the ambassador for the business with the customer, ensuring alignment internally and externally to deliver strong commercial performance.
Key Responsibilities
* Lead the day-to-day management of the M&S account, including commercial performance and strategic development
* Drive and implement customer business plans across the organisation
* Build strong relationships with site teams, suppliers, and cross-functional stakeholders
* Work closely with category, supply chain, NPD, technical, and production teams to deliver customer expectations
* Analyse sales and market data to identify opportunities and performance drivers
* Develop and manage the annual promotional plan
* Support category strategy development and influence category direction with the customer
* Ensure strong communication internally and externally on key customer initiatives
* Proactively identify and deliver commercial growth opportunities
What We're Looking For
Essential Experience
* 3–5+ years’ experience managing major UK grocery retailers (e.g. Marks & Spencer, Tesco, Waitrose & Partners, Sainsbury's, Asda, Co-op Food)
* Experience working with buyer-level stakeholders
* Strong numerical and analytical skills, with the ability to interpret sales and market data
* Proven track record of building and maintaining strong customer relationships
* Commercially astute and financially literate
* Strong communication and stakeholder management skills
* Excellent attention to detail and strong MS Office skills
Preferred Experience
* Experience in chilled or short shelf-life food categories
* Experience with category management and joint business planning
* Working with NPD pipelines and product launches
* Direct experience managing the M&S account
Who You Are
* A natural relationship builder with strong influencing skills
* Commercially driven with entrepreneurial energy and curiosity
* Resilient and comfortable working in a fast-paced environment
* A passionate foodie with a strong interest in food trends
* Highly collaborative with the ability to work effectively across teams and functions
Why Join Us?
About The Compleat Food Group
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own‑label pastry, sweet bakery, party food, olives and antipasti, added‑value egg products, continental meats, dips and sauces and plant‑based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.
We are backed by European private equity firm PAI Partners.
Financial & Lifestyle Benefits
* Competitive Car Allowance
* Company Bonus Scheme recognising performance and contribution
* Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
* 33 days’ annual leave (including bank holidays) with the option to purchase extra
* Holiday Discounts via our online retail platform
* Access to enhanced retail discounts online and in-store
* Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
* EV charging points - available at selected sites
Health & Wellbeing
* Private Medical Insurance (work level dependent)
* Group Life Assurance (work level dependent)
* 24/7 access to GroceryAid for free financial, emotional, and practical support
* Physical Wellbeing Hub - free on‑demand exercise classes, gym discounts
* Free diet & nutrition advice with access to thousands of healthy recipes
* Online wellbeing support - from mindfulness to lifestyle resources
* Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid
Career Growth & Development
* Access to a personalised online learning platform (LMS)
* Formal and informal training opportunities tailored to your role
* Performance Development Plans and regular Career Conversations
* Company Mentoring Scheme to add depth and really support your career journey
* Recognition through Club Compleat rewards
Community & Culture
* 2 paid volunteering days per year to give back to causes that matter to you
* Charity initiatives and fundraising events
* Team socials to connect and celebrate together
* Employee networks & support groups - including Women @ Compleat
* New baby gift for new parents
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