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Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services, and fleet management. We offer impartial advice to help customers maximize the effectiveness of their industrial equipment fleets through long-term hire contracts or servicing and repair arrangements.
We provide a wide range of forklift trucks, from powered pallet trucks to wire-guided systems, as well as other industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About the role:
To ensure market-leading customer service by effectively coordinating workshop Engineers, meeting Customer Service Level Agreements, and achieving internal KPIs. Customer satisfaction is at the core of our operations.
Your key responsibilities will include:
* Prioritizing, allocating, and distributing work to Workshop Engineers
* Preparing quotations for chargeable work
* Liaising with service office, short-term rental, and customers to ensure timely equipment turnaround
* Ensuring all equipment leaving the workshop is serviced and has up-to-date Thorough Examination documentation
* Preparing repair quotations and estimates in collaboration with engineers and the parts department, including ordering parts as needed
* Coordinating with the parts department regarding back orders to ensure timely job completion
* Working with the refurb team on scheduling to meet annual targets
* Managing and assigning work to subcontractors when relevant
What we are looking for:
* Industry knowledge (desired)
* Good IT knowledge (desired)
* Ability to multi-task efficiently
* Excellent communication skills
* Experience in customer service and dealing with clients
What we offer:
* Competitive salary package
* Contributory pension scheme
* Enhanced parental policies
* Life assurance
* On-site parking
* Employee welfare scheme (vouchers for birthdays, weddings, children, studies, long service, etc.)
* Employee assistance program (discounts, confidential counseling, Cycle2Work, and more)
What happens next?
After submitting your application, our People Team will review your skills and experience. If suitable, they will contact you for the next steps.
We are committed to fair, transparent, and consistent recruitment processes across the UK, ensuring a professional candidate experience.
Rushlift is an equal opportunity employer. We promote a workplace free from discrimination, ensuring fairness, dignity, and respect for all employees and potential employees. We maintain a high profile on equality of opportunity within our organization.
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