Join to apply for the Prison Offender Manager role at Serco.
Permanent, Full Time
Up to £33,000 per annum + Corporate Benefits Package
HMP Fosse Way based in Leicester, a large, complex, and high‑profile site representing a modern approach to rehabilitation through education, skills, and employment. Housing approximately 1,700 male prisoners.
Key Responsibilities
* Provide day‑to‑day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
* Maintain regular face‑to‑face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
* Support the maintenance and development of positive family and community ties as part of reducing reoffending.
* Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
* Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
* Complete high‑quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
* Deliver one‑to‑one rehabilitative work as specified in the sentence plan.
* Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
* Prepare written contributions and attend parole hearings, providing clear and factual information.
* Work effectively within the OMU as part of a professional, collaborative team at HMP Fosse Way.
* Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
* Comply with all relevant PSIs, policies and Serco procedures.
* Take ownership of professional development, completing mandatory training and ongoing learning requirements.
* Provide flexible support across all OMU functions, undertaking reasonable duties as required to support operational needs.
Essential Skills And Experience
* Strong administrative skills and experience working in a busy office or operational environment.
* Excellent verbal and written communication skills.
* Competence with Microsoft Word and Excel.
* GCSEs (or equivalent) in English and Mathematics.
* Ability to manage caseloads, prioritise and meet deadlines.
* Ability to motivate and engage individuals while maintaining professional boundaries.
Desirable Skills And Experience
* Understanding of OMU operations or the OMiC model.
* Experience working with offenders, vulnerable groups or in a criminal justice setting.
* Degree in Criminal Justice, Psychology or a related field.
Why Serco
* A place you can make an impact - We look after around 5,000 prisoners in our prisons and have been in the business for 25 years, employing 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touches people’s lives.
* A place you can count on - Our diverse UK‑wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
* A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What We Offer
* Blue light discounts
* Opportunities to gain additional qualifications
* Continuous professional development opportunities
* Opportunities to participate in an overtime scheme
* A company passionate about diversity and inclusion
* Free on‑site parking
* Use of on‑site gym
* Subsidised meals
* Up to 6 % contributory pension scheme
* Serco benefits package – includes cinema, Merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
* Employee Assistance Programme
* A safe and supportive culture
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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