People don’t just come here to place bets; they come for the experience. And you will be at the heart of it all.
Job Description
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first, getting to know them, and engaging with the communities in which we live and work.
If you’re a people person, you’ll love working here. Plus, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Flexible working hours: Full and part-time options available.
* London Location Allowance: Additional 50p/hour within the M25, increasing after probation.
* Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses.
* Holiday entitlement: 28 days annually (pro-rata).
* Paid birthday day off
* Subsidised travel: Discounted or free Oyster cards for London-based roles.
* Pension plan: Company matches contributions up to 4%.
* Sharesave Scheme: Purchase of William Hill shares at a discounted rate.
* Perks and discounts: In high street shops, cinemas, holidays, etc.
* Training and development: Opportunities for career growth and internal promotion.
* Cycle to Work: Employee benefit for cycling equipment.
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After applying, our Talent Acquisition team will review your application. If successful, you'll receive an email to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we've been a fixture on the UK high street. Our culture is built on trust and belonging, empowering our teams to work in ways that suit them, celebrating differences, and winning together.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, evoke is guiding the future of brands like William Hill, 888, and Mr Green. Join us as we enhance our betting and gaming experiences, investing in your development and career growth.
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