Senior Business Analyst (Salesforce) | 6-Month Contract | Hybrid working - Staines
We are seeking an experienced Senior Business Analyst to join a large-scale Salesforce transformation programme focused on optimising Lead-to-Order processes across Sales, Commercial, Contracting, Billing, and Finance functions.
This is a hands-on role requiring a strong BA who can independently lead workshops, challenge stakeholders, and translate complex business requirements into clear, structured deliverables for architecture and delivery teams.
Key Responsibilities
* Lead requirements workshops across Salesforce CRM, CPQ, contract management, and billing workstreams
* Gather, analyse, and document business and functional requirements
* Produce As-Is and To-Be process maps and conduct gap analysis
* Work closely with Solution Architects, delivery teams, and third-party vendors
* Support Salesforce solution design by ensuring requirements are complete, clear, and aligned to business objectives
* Manage requirements traceability and governance throughout the project lifecycle
* Support testing, UAT, defect management, and go-live readiness activities
Essential Experience
* Proven experience as a Senior Business Analyst on Salesforce transformation programmes
* Strong understanding of Salesforce CRM and Lead-to-Order processes
* Experience working with CPQ solutions
* Excellent workshop facilitation and stakeholder management skills
* Strong process mapping, requirements gathering, and gap analysis experience
* Experience supporting complex system integrations
* Ability to challenge stakeholders and drive clarity in ambiguous environments
* Experience supporting UAT and business readiness activities
Desirable Experience
* Salesforce CPQ implementation experience
* Contract Lifecycle Management (CLM) experience
* Billing, subscription, or finance systems experience
* Relevant BA certifications (CBAP, PMI-PBA, Agile BA)