Overview
Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Responsibilities
* Develop and manage customer relationships, increasing customer satisfaction and delivering a responsive and effective communication process.
* Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
* Review information on estimates and invoices with the CPM.
* Work with the finance department in setting up and managing customer accounts in the ERP system.
* Communicate with operations and management regarding customer issues, needs and concerns.
* Ensure all Cycle Zeros are accurately completed prior to induction of product.
* Receive and process customer and intercompany purchase orders.
* Monitor warranty payments from OEMs and prepare journal entries as required (product applicable).
* Drive advance delivery of customer supplied documentation (log books, log cards, POs) to support immediate engine function and forecast anticipated shop visits by engine serial number (product applicable).
* Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate.
* Create, update and maintain all relevant reports and KPIs as required.
* Manage time effectively, meet personal goals and work effectively with other members of the team and business.
* Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
* Follow company policies and procedures and where necessary create procedures.
* Answer incoming calls and provide front line support.
* Create and maintain a coherent filing system.
* Willing to work flexible hours as required.
* Present a professional image at all times to customers (internal and external).
* Attend and participate in all meetings as necessary.
* Active participation in operational improvement activities and projects as applicable.
* Cover and support other CSRs within the team (regardless of product).
* Perform all other duties as needed to ensure departmental efficiencies.
Competencies
* Core
o Good interpersonal/communication skills – both written and verbal.
o Adept at building effective working relationships to benefit customer needs.
o Strong financial acumen both in terminology and processes.
o Follow and write processes and procedures.
o Self-motivated and able to prioritise and manage own workload.
o Fluent in English language.
o Meet the Company’s health screening and surveillance requirements.
* Essential
o Customer facing experience.
o Full understanding of financial terminology and processes.
o Strong planning, organizational, analytical and problem solving skills.
o Experience in a culturally diverse environment with demonstrated sensitivity to other cultural norms and practices.
o Observing and reporting any issues or concerns in support of QMS, EMS, SMS and Export Control & Compliance Policies.
* Desirable
o Aviation experience.
o Salesforce.com experience.
o Full driving licence required.
o Ability to work flexible hours.
o Willingness to travel within the UK and internationally where required.
o Office setting, extended periods of time sitting at a computer.
o Knowledge of products/engines/propellers/accessories in respective business.
o Experience using ERP systems or similar enterprise resource planning tools.
Organisational Relationships
* Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
* Actively contribute in other functional areas not directly related to Customer Services e.g. Operations, Technical, Quality and Material.
* Work effectively with colleagues and other internal departments.
Professional Qualifications / Education and Training
* Customer administrative role.
* Microsoft Office skills to a high level of competency.
* Financial acumen; prior experience or formal training.
* Fluent communication in English language.
Experience
* Customer Administrative Experience.
* High level computer skills, especially in Excel and Word.
Benefits
* 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays.
* 4% employer match pension scheme.
* YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and more.
* Bonus opportunities.
* Generous paid sick leave.
* Life assurance cover.
* Salary sacrifice cycle to work scheme.
* Onsite gym at both Fleetlands and Almondbank sites.
* Eye test vouchers.
* Seasonal flu jabs administered on site each year by Bupa.
* Learning and training opportunities.
About Us
Raising the Standard of Excellence since 1911. With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Aviation and Aerospace Component Manufacturing
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