The Role
To provide technical support to all areas relating to IT Infrastructure.
The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure.
The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
* The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
* In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
* The post holder should preferably have experience in a health service environment.
* The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
* The post requires an individual who can demonstrate a high level of technical knowledge in the following areas;
MS Windows Operating Systems.
MS TCP/IP networking protocols and management
MS Office
Remote desktop support software
Desktop Management suites
Security backup applications
PC hardware diagnostic tools
* Basic network fault diagnostic tools
* The post requires an individual who can demonstrate the following skills;-
* Planning and organisation
* Ability to manage workload, prioritise and assist in the completion of routine and project workloads
* Strong organisational skills
* Communication
* Proven skills of empathy with staff
* Strong documentation skills
* Ability to absorb and retain information quickly
* Ability to communicate technical solutions in a user-friendly language to non-technical staff
* Excellent customer service orientation
* Teamwork
* Demonstrate ability to work effectively in a team with both technical and user colleagues
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in Digital Operations within Kirklands - NHSL Headquarters
The working pattern for this role To be confirmed
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you're looking to find out more, then we would love to hear from you
Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on
For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire's benefits include:
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you're looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
* Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
* For help to complete an application on Jobtrain please follow this link:
* Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
* Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.