Overview
Join to apply for the Customer Service Advisor role at Tesco.
An opportunity has arisen for multiple Customer Service Advisors at our Dundee Customer Engagement Centre. These are part-time roles working 20 hours per week (£13.31 per hour) with varying shift patterns scheduled between 18:00 and 23:00 and will include an element of weekend working.
Reporting to a Team Leader, you will play a vital role in delivering a great shopping experience for our customers. You will bring our core purpose to life by helping to serve our customers, communities, and planet a little better every day. You will live our values – No one tries harder for customers, We treat people how they want to be treated, and Every little helps makes a big difference – in everything you do.
About the role
An opportunity has arisen for multiple Customer Service Advisors at our Dundee Customer Engagement Centre. These are part-time roles working 20 hours per week (£13.31 per hour) with varying shift patterns scheduled between 18:00 and 23:00 and will include an element of weekend working.
Reporting to a Team Leader, you will play a vital role in delivering a great shopping experience for our customers. You will bring our core purpose to life by helping to serve our customers, communities, and planet a little better every day. You will live our values – No one tries harder for customers, We treat people how they want to be treated, and Every little helps makes a big difference – in everything you do.
You will be responsible for
* Delivering a warm, friendly, and helpful first impression to every customer.
* Taking ownership of customer issues, resolving them quickly and effectively.
* Keeping the customer at the heart of every decision, earning their trust and loyalty.
* Working hard to remove reasons for customers to shop elsewhere.
* Engaging with customers as individuals, understanding their needs and finding the best options to resolve their issues.
* Believing in each other and working collaboratively with your team to meet daily goals and support each other.
* Sharing knowledge freely with others to support team growth.
* Delivering personal objectives and actively preparing for and participating in everyday conversations with your Team Leader.
* Following all relevant policies, including Sickness Absence, Time Off, and Adherence to Schedules.
* Continually developing your skills to be the best you can be in your role.
* Building and following a relevant personal development plan.
* Being brave and identifying and raising opportunities to improve processes and practices and embracing change.
* Staying curious by proactively identifying what’s getting in the way and raising issues.
Key people and teams you will work with
* Team Leaders
* Operations Managers
* Peers
* Department Team / OST
* Alternative departments
* Stores
* Appropriate resolution 3rd parties
People, budgets and other resources I am accountable for in my job
* Gestures of goodwill
You will need
Operational skills relevant for this job
* Customer Service Orientation
* Strong verbal and written communication skills
* Complaint resolution
* Strong problem-solving ability
* Adaptability and flexibility
* Digital proficiency
Experience relevant for this job
* Knowledge and experience of customer service principles and practices
* Customer communication
* Team collaboration
* IT systems
What’s in it for you?
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays).
* Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
* Life Assurance - 5 x contractual pay.
* Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
* Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
About Us
We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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