HOURS: 16 hours per week (monthly rolling contract) PURPOSE OF THE POST The purpose of the post is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary. Ensuring that children visiting enjoy a wide range of play activities and experiences on prison visit sessions and family day events. The post holder will oversee play area within the prison visit room hall, providing a range of play activities for 2-5 yr olds who are visiting the establishment. In addition, the post holder will prepare a range of tabletop activities for older children to engage in with the person they are visiting. MAIN TASKS Meet and greet all visitors to the establishment. Ensure a friendly and welcoming environment for visitors. Provide practical and emotional support to visitors where required. To maintain confidentiality and security of information Update notice boards and information stands with relevant information of relevance as directed Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required. Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison. Update POPS’ in house case management system where required. Assist with arrangement and delivery of Family Forums when required. Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding Participate in training relevant to the post. Undertake any other relevant duties as requested by POPS’ Family Engagement Lead Flexible approach to the role, including working weekdays and weekends on a rota basis.