We’re looking for a C2O Analyst to join our Contact to Order Team—a role that plays a critical part in ensuring accurate contract implementation and billing. As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.
What You’ll Do
* Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
* Implement and maintain contract details in internal systems to support accurate and timely billing.
* Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
* Support process improvements and provide insights into contract-to-billing workflows.
* Manage case queues involving contract setups, cancellations, amendments, and custom requests.
* Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
* Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
* Prepare and present data-driven reports to track progress and identify opportunities for optimization.
What Experience You Need
* Strong attention to detail and analytical skills
* Ability to interpret complex contracts and manage multiple tasks effectively
* Good knowledge of Excel
* Financial Systems knowledge such as Oracle
* A self-starter with excellent communication and problem‑solving skills
* Experience working cross-functionally in a fast‑paced environment
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