Overview
Member Services Representative - 7 Month Contract - Part Time
Job Category: Retail
Requisition Number: MEMBE006623
Location: Morningside, Scarborough, ON M1B 3C3, CAN
Hours: Part-Time, On-site
Description
Why Meridian?
At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.
We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.
As a Member Services Representative:
You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!
In this role, we will rely on you to provide compassionate service, while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.
Member Experience
* Provide a superior Member experience through the identification and promotion of products and services and where appropriate, provide qualified referrals based on identified needs
* Demonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they arise
* Ensure proper due diligence by posting all transactions accurately and timely
* Maintain discretion and confidentiality to respect Members’ privacy
* Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program
Employee Experience
* Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
* Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
* Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results
Community Experience
* Promote Meridian in your community by participating in community activities or events while demonstrating our values
* Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events
How you will succeed
* Previous work experience in a customer service role, with cash handling experience as an asset
* High School diploma or relevant working experience
* Flexibility to work all scheduled hours which include some evenings and Saturdays
* Proven understanding of computer systems and programs including Microsoft Office, and Outlook
* Strong negotiation, interpersonal, written, and oral communications skills
* Effective organizational time management, and problem-solving skills
Compensation
Salary Range: CAD $47,775 – $60,400 annually
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Join us
This role is in office at 797 Milner Ave Unit #100, Scarborough, ON M1B 3C3.
Our Story
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian is committed to investing in the communities we serve.
Our Commitment to You
Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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