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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.
What is the role?
As an Account Manager, you are the face of Hilti and the foundation of our direct sales model. This role involves engaging with customers to understand their needs and providing tailored solutions that enhance their operations.
Who is Hilti?
Hilti is committed to innovation that improves productivity, safety, and sustainability in the global construction industry and beyond. We build strong customer relationships to create products and solutions that make construction better. Our passionate and inclusive global team of 34,000 employees across more than 120 countries explores new possibilities, leverages their potential, owns their development, and builds lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked among the UK’s Top 20 Best Workplaces by the Great Place to Work Institute.
What does the role involve?
In your role as an Account Manager, no day will be the same. Your responsibilities will include:
1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to craft tailor-made solutions.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Developing focus customers by building relationships and uncovering new business opportunities.
4. Managing your sales area operationally, organizationally, and strategically, utilizing our top-in-class CRM system, Salesforce.
What do we offer?
At Hilti, we foster a passionate and inclusive global team with a caring and performance-driven culture. We support your growth through:
* Extensive onboarding and training, along with company-wide events in Manchester.
* Incentives for top performers, including trips to New York City, Milan, and Miami.
* A minimum 10% salary increase after two consecutive years of high performance through our Star Development Programme.
* 33.5 days’ holiday (including Bank Holidays) with options to buy additional days.
* Private healthcare, life insurance, and wellbeing support.
* 6% pension contribution.
* Company vehicle and fuel/charging card.
* Company laptop and mobile phone.
* £2,000 reward for referring a successful candidate.
What do you need?
The ideal candidate will demonstrate the following qualities:
* Customer-facing or sales experience in any industry.
* A solution-oriented approach to uncover customer pain points and needs.
* Alignment with our values: commitment, teamwork, courage, and integrity.
* Resilience and adaptability to engage with all customer levels, from site operators to managing directors.
* Drive and motivation to succeed and overcome challenges.
* Curiosity and a passion for learning and growth.
* Excellent organizational skills to manage time and priorities independently.
* Essential: Full manual UK driving license to visit customers on-site five days a week. Please disclose points and expiry dates if applicable.
Who should apply?
We welcome applicants from diverse backgrounds. Some of our best account managers joined with no prior experience in sales or construction. Success at Hilti depends on teamwork and ability, regardless of background.
Please apply with a CV and brief answers via the 'Apply Now' button. The process includes an online assessment and a short pre-recorded video interview. Watch for emails in your junk folder.
Support is available for your application. Once in the process, the stages include an interview with a Regional Manager, a day-in-the-life 'field ride', and a final interview with a Sales Director. Expenses for travel will be reimbursed.
If no suitable role is available now, we will keep your details for future opportunities and stay in touch.
Hilti is an equal opportunity employer, valuing contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.
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