Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary The IAM (Independent Aftermarket Market) includes a team of people each assisting our clients within their allocated country. We are now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support team. Our client will rely on this candidate for assistance in the smooth running of PSA related queries. This is an amazing opportunity for an individual who can speak impeccable English and French. Job Duties Returning orders to the Manufacturer Liaising with supplier Hubs Assisting in claims when damaged parts are delivered Parts Technical identification queries Tracking undelivered/back ordered parts Other customer support queries Order Processing Inbound / outbound call activities Brand awareness calls Customer service calls Experience required Customer service experience Excellent telephone manner Willing to learn and take on new challenges Parts experience would be desirable Positive personality who will fit into a young and vibrant team IT Skills - ideally experience in SAP, Excel and Outlook Zendesk Experience or other support ticketing platform (desirable) Fluent French and English speaker Self-motivated Strong organisational skills Ability to prioritise workload This is a hybrid role, working from home and at the OEC office in Newbury 2 days a week. We have updated our Privacy Policy to comply with the new European Union data protection law. Please note that OEC is a US-based company, as such, your personal information supplied during the job application process may be sent to the US. By applying for this role with one of the companies in the OEC Group, you are consenting to the processing and retention of your personal data in accordance with the company's data protection policies. Please click here to refer to our Candidate Privacy Policy for more information.