Join to apply for the Application Support Analyst role at CGI.
At CGI, we help clients deliver critical, high‑profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll investigate and resolve incidents, deliver change, and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies, this is an opportunity to take ownership of challenging problems, apply creativity in solution design and build a career where you’re supported to grow while making a meaningful impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and named a UK “Best Employer” by the Financial Times. We offer a competitive salary, excellent pension, private healthcare and a share scheme (3.5 % + 3.5 % matching). The company is committed to inclusivity and holds a Gold Award for support of the Armed Forces Corporate Covenant.
This is a hybrid position with a Glasgow base. Regular office attendance (2‑3 days per week) and occasional client‑site visits at short notice are required.
Key responsibilities
* Investigate & resolve technical incidents, ensuring timely and effective solutions
* Monitor & manage incidents in line with ITIL standards and best practice
* Conduct root‑cause analysis and problem investigations
* Implement technical changes and support project delivery tasks
* Ensure security, integrity, availability and performance of application environments
* Collaborate with offshore colleagues, vendors and third parties to maintain stability
* Produce high‑quality technical documentation and apply governance rigor
* Contribute to service improvements and quality assurance initiatives
Required qualifications
* Proven IT support background with application support experience
* Technical skills in Java, .NET, WebSphere, MSSQL, T‑SQL (or similar)
* Experience with IT Service Management tools such as Git or Jira
* Strong problem‑solving skills and programming knowledge
* Understanding of system maintenance and daily operational checks
* Knowledge of Azure / AWS hosting services and browser‑based applications
* Experience contributing to technical projects and delivering IT change
* Strong communication and documentation skills (MS Word/Excel etc.)
* Ability to collaborate across teams, including offshore colleagues
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you’re invited to be an owner from day 1 as we work together to bring our Dream to life.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities and benefit from expansive industry and technology expertise.
We’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
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