IT Support Engineer - 2nd & 3rd Line
Location: Lancaster Full-Time, On-Site (5 Days/Week)
Salary: GBP35,000 - GBP45,000
Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.
About the Role
This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You'll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.
Key Responsibilities
• Provide hands-on 2nd and 3rd line support across a wide range of technologies
• Troubleshoot and resolve escalated technical issues efficiently and professionally
• Support and maintain client infrastructure including servers, networks, and cloud platforms
• Assist with project delivery, migrations, and system upgrades
• Liaise directly with clients to ensure high levels of service and satisfaction
• Document solutions and contribute to internal knowledge base
What We're Looking For
• Proven experience in an MSP or similar multi-client environment
• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals
• Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions
• Excellent problem-solving skills and a proactive approach to technical challenges
• Strong communication and client-facing skills
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus
Why Join?
• Competitive salary: GBP35,000 - GBP45,000 depending on experience
• Work with cutting-edge technologies and a forward-thinking MSP
• Clear progression path and ongoing professional development
• Collaborative and supportive team culture
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