Overview
The TEMPUR Retail Assistant Store Manager is a key role. They must form a management team with the Store Manager and work together to lead the store to successful achievement of sales and profit. Through your leadership you will be a role model and develop the team to be ambassadors of the brand and ensure that customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager by developing the team to deliver on all KPIs, increase sales and maximize profit to increase the store’s productivity. Our Retail Assistant Store Managers are customer and people focused, highly driven, flexible, and enjoy the challenge of working hard to achieve targets. You live by TEMPUR core values, lead by example and inspire your team to deliver 100% at all times. Working for TEMPUR is being part of a trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
Key Responsibilities
* Support Retail Store Manager in all daily operations across the store
* Ensure store standards and merchandise meet KPI standards at all times
* Help lead and motivate the team to consistently be a brand ambassador and ensure they deliver an excellent customer journey through quality conversations, positive attitude, excellent product knowledge and networking skills
* Develop product knowledge and understanding of the business to share with the team
* Drive the store’s sales performance to meet and exceed targets
* Maintain awareness of all promotions and marketing activity
* Address customer concerns patiently and convey concerns to the Retail Store Manager
* Support stock control and loss prevention measures
* Develop, mentor and train the team to ensure they have the necessary skills
* Manage store operations in the absence of the Retail Store Manager
* Support operational compliance with Health & Safety, Administrational & Security directives as advised
* Assist with deliveries and organization of stock room; ensure teamwork
* Operate cash registers, process orders, and close daily revenue
* Maintain a clean and orderly store and back office
* Participate in management meetings with constructive ideas
Knowledge, Skills & Experience
* At least 1 year of demonstrable experience within a premium brand as Assistant Store Manager, Supervisor or Senior Sales
* Passion for developing teams with responsibility and commitment to excellence
* Customer-focused with high standard of customer service
* Commercial awareness and drive to exceed sales results
* Lead by example with honesty and integrity
* Shows initiative and implements new ideas with confidence
* Demonstrates leadership, respect and consistently exceeds expectations
* Professional, outgoing, friendly and engaging personality
* Proactive in anticipating store and team issues
* Excellent written and verbal communication
* Good at prioritizing and meeting deadlines
* Enthusiastic, self-confident, well-presented and self-motivated with a can-do attitude
* Maintain a smart and presentable appearance
* Willingness to work flexible hours to meet business needs
Why TEMPUR is a great place to work
* Commission-based sales – sell more, earn more
* 25 days holiday
* Life Insurance
* Pension contributions
* Private medical insurance
* Team initiatives
* Training & Development
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Consumer Goods
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