The role of Films & Specialist Rentals Sales Associate is responsible for the processing and administration of rental contracts. This includes co-ordinating installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Films & Specialist Rentals Operations Lead and Sales teams.
KEY RESPONSIBILITIES
* Process sales documentation and administer contracts relating to the rental and service of equipment.
* Support the Films & Specialist Rental Sales Manager in driving any improvements or changes.
* Co-ordinate the delivery of equipment, communicating with all parties involved.
* Assist the billing team with the collection and processing of meter readings to enable service invoicing.
* Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges
* Invoicing of chargeable consumable items and service requests.
* Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
* Assist with invoice query resolution, including processing of credit notes.
* Administer, set up and maintain service agreements and arrangements for third party service provision.
* Assist the Customer Success team with handling requests for service and consumables.
* Assist the Billing team with meter reading collection for invoicing.
* Maintain and update service records with relevant service and contact information.
* Communicate with both internal and external customers, including the sales team.
* Provide additional administrative support where required.
KEY MEASUREMENTS
* Meeting departmental deadlines and achieving objectives
* Accurate and timely query resolution
* Acknowledge requests and queries within 24 hours
SPECIAL REQUIREMENTS
* Meeting departmental KPI’s and achieving objectives
* Acknowledgement requests and queries within 24 hours
* Contract and invoicing management
IN RETURN WE OFFER:
* Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
* Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
* Excellent training & development opportunities within a growing organisation
* Life insurance
* BUPA health assessment
* Physical, mental and emotional wellbeing support for you and your family
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