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Product Service & Support Engineer
Your Responsibilities include, but are not limited to:
*
o Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations.
o Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms.
o Identify opportunities for repeat site service business at customer locations.
o Identify and feedback any trends with the use or behavior of products through site services or remote technical support.
o Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
o Assist with testing new product developments as required.
o Assist with processing equipment returned for repair as required.
o Feedback any updates in H&S practices required for site activities in target industries.
o Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.
Position Requirements:
* Excellent communication skills.
* Technical electrical/electronic engineering background. A formal qualification is preferred.
* A sound, logical approach to learning and problem solving.
* Good understanding of industrial measurement equipment and measurement techniques.
* Experience servicing/repairing electrical equipment
* Good understanding of on-site health and safety requirements employed throughout target industries.
* Ability to safely work alone and with others as part of a team.
* Confident and calm telephone manner.
* Full Driving Licence.
* Good time management and planning skills.
Preferred Qualifications:
* A formal qualification in electronic engineering is preferred
Computer Skills:
*
o Microsoft Office Excel, Word, Outlook, Sharepoint
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