Salary: £35,000 - 37,000 per year Requirements: Previous experience within a 2nd Line IT Support or IT Support Engineer role Experience supporting IT within manufacturing, factory, production or industrial environments Strong understanding of ITIL Incident and Problem Management Experience supporting printers, mobile devices, AV equipment and network troubleshooting Strong communication and stakeholder management skills Full UK Driving Licence ITIL certification (desirable) Microsoft or vendor-specific certifications (desirable) Responsibilities: Delivering 2nd Line IT Support across manufacturing and production environments Supporting desktops, laptops, mobile devices and printing hardware Managing incidents, service requests and problem records in line with ITIL processes Supporting VOIP telephony, AV equipment and network troubleshooting Carrying out proactive maintenance, upgrades and patching Acting as the primary on-site IT support contact for the facility Technologies: Hardware Support ITIL Mobile Network Embedded More: We are recruiting an IT Site Services Specialist to join a busy, fast-paced manufacturing operation in Anwick, Lincolnshire. This highly visible, hands-on site-based role supports critical production and operational technology across a large-scale manufacturing facility. Joining us means becoming part of a stable and growing European manufacturing business with excellent career stability, genuine ownership, and progressive opportunities. last updated 21 week of 2026