Job Description
We are an information technology company building and providing cloud solutions for secure file transfer, subject access requests and document management. This is a great opportunity to join a dynamic software and support team.Youll be joining the organisation at an exciting time in a period of growth where youll have the opportunity to grow and develop with the business.You must be self-driven, bright, a strong communicator, customer facing, able to work efficiently and across various roles.Key responsibilities include:Provide technical support to our customersPresales supportCloud infrastructure supportApplication testingAnalyse and document business processesConfigure and implement software solutions and workflowsTraining and consultancyUse your strong interpersonal skills to build professional relationships with clientsOccasionally be part of a cross-functional team with sales to help secure new business with solution demonstrations, project plans and scoping documentsRequired skills and experience:Either a degree in Information Technology / Computer Engineering, or a minimum of 1-year professional experience in technical support, presales or other IT role.Strong IT skillsAble to demonstrate excellent problem solving and analytical abilitiesExcellent communication and interpersonal skillsFlexible approach to workDesirable skills (a plus, but not required):Basic understanding of HTML and JavaScriptFamiliarity with ticketing systems such as Jira and FreshdeskSoftware testingTPBN1_UKTJ