About the Role
Are you passionate about delivering exceptional service through efficient administrative support? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in supporting our service teams and approved installers to make our customers’ dream kitchens and bedrooms turn into reality.
Key Responsibilities
* Proactively resolve queries and concerns across various contact channels.
* Coordinate customer deliveries with installation appointments and availability.
* Provide exceptional, inspirational experiences that exceed expectations.
* Identify and report on processes impacting customer satisfaction.
* Support our Approved Installers by assisting with customer‑related queries.
* Make creative and responsible decisions to resolve issues effectively.
* Create world‑class experiences for our customers on every interaction.
What Wren Offer
* Life Assurance after 2 years’ service
* Access to Benenden health and discount platform after 1 year of continuous service
* Personalised progression plan with clear career opportunities
* Individual training budget for personal development
* EE discount
* Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
* Eye Care Vouchers
* Refer a Friend Scheme
* Free onsite gym
About You
* Confident communicator who enjoys building relationships.
* Reliable individual with excellent computer skills and comfortable navigating multiple systems.
* A genuine desire to develop your customer service expertise.
* Passionate individual who want to make a real difference to the customer experience.
About the Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms – we manufacture, deliver and install them too. Making dreams come to reality!
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