Overview
We are looking for a Legal Administrator to provide a fully effective service to clients by progressing client files under the direction of the Conveyancer, and to provide secretarial and administrative assistance to the Radlett Property team. We welcome applications from candidates looking for part time hours/school hours.
Key responsibilities
Client Service
* Matter administration. This may include amongst other things preparing standard letters printing and downloading documents and emails and file organisation.
* To provide a courteous and efficient service to clients.
* To ensure that work sent to clients and related parties is correctly prepared in accordance with the firm’s standards and precedents and the Solicitor’s instructions.
* To observe the code of practice in all areas as detailed in the Solicitors Code of Conduct and to observe fully the requirements of the Solicitors Accounts Rules.
* To report complaints from clients or third parties to the Team Leader.
* Helping to ensure that standards of matter conduct, file management, administration, and accounting are maintained at all times.
* To be fully conversant with the firm’s computer systems and follow IT instructions directly and through procedures tabs.
* To work in a tidy organised manner by reducing unseemly clutter and ensure files are relocated in the cabinets provided.
Administrative
* Assist Conveyancer/s with their sale, purchase and re-mortgage matters; to include:
* Ordering documents from the HM Land Registry and requesting title papers from lenders where applicable.
* Preparing sale contract papers.
* Ordering searches on purchase matters.
* Requesting funds from clients and their lenders
* Assisting in the completion of matters
* Preparing Stamp Duty Land Tax Returns and Land Registry applications.
* Scheduling of Deeds
* Answer the telephone or meet clients who call into the office without an appointment on behalf of the Conveyancer, answering queries and taking messages where appropriate and making appropriate file notes
* Providing updates to and responding to enquiries from clients and agents, brokers, lenders and other parties’ representatives.
* Opening and closing client files in accordance with standard procedures including performing on-line money laundering checks
* Manage outgoing post and emails as required.
* Maintaining internal and client files to ensure they are up-to-date at all times.
* Collate work received from the outsourcing company including arranging necessary enclosures so that it is ready to send out
* Liaison with the Accounts Department as appropriate to ensure timely and accurate accounts administration, including receiving cheques, entering on file and passing to accounts
* Input onto case management/PMS client and potential client contact details
* Undertake administrative duties such as photocopying and printing
* Administration associated with the archiving of files
* Create and maintain a tidy and well organised office environment.
* Work as part of a team, assisting with secretarial and telephone cover as required.
Skills and attributes
* Educated to degree level but not necessarily in Law
* Experience of working within a Conveyancing Department of a Law Firm or relevant legal qualifications would be preferred
* Administrative experience in a Law firm is desirable.
* Adopts a client-centred focus at all times taking responsibility for the level of client service they provide and takes proactive steps to maximize and improve client relationships
* Creative problem-solving ability
* Good written and verbal communication skills
* Fast and accurate keyboard skills – 50 wpm minimum
* Good grasp of grammar and spelling
* Computer Literacy in relevant software packages
* Ability to multi-task, organise, prioritise and plan
* Ability to work calmly under pressure and with a demanding workload
* Confident with the ability to interface and develop relationships with a variety of people.
* Organisation skills including the ability to prioritise work
* Initiative
* Ability to follow instructions given
* Good time keeping
* Professional appearance
More about the Firm
At Debenhams Ottaway we are passionate about delivering high quality services for the clients we work with. Our people are experts in their field, and we pride ourselves on providing professional, trustworthy and reliable advice. We understand that in order to do that, we need great people.
Set in the heart of Radlett, Hertfordshire we have built a reputation for providing outstanding services and supporting a variety of clients from high profile businesses, local individuals and families throughout the region and further afield. Our people are the key to our success and have created an inclusive, friendly and warm working environment. We strongly believe in developing them, by providing challenging work, support and structured development. With growth on the horizon for us, it is an exciting time to join our firm!
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