Overview
Join to apply for the Store Colleague role at GO Outdoors LTD.
At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. We provide the best equipment for outdoor activities, always at the best price guaranteed. We live our values: One Team, Responsibility, Passion and Integrity, to fulfil our mission to be the nations favourite outdoor retailer. If you share our passion and want to make a difference, join our team.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. The role offers opportunities for career development and progression within the company.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; ensure the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for development and learning.
* Confident interpersonal and communication skills; thrives in social situations with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online.
* Exclusive deals and discounts from partner retailers and access to TELUS Health benefits platform.
* Access to counselling services, digital health and well-being advice.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Employee networks and opportunities to volunteer and contribute to charitable initiatives.
* Incremental holiday allowance.
Seniorities
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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