About Us
Wernick Power, a key addition to the Wernick Group, is a leading National provider of temporary Power Generation Solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.
Our Legacy
Established in 1934, the Wernick Group remains a proud family-run enterprise. Over the past five years, we've more than doubled our profits, a testament to the dedication and quality of our workforce. Our team is driven by enthusiasm, vision, friendliness, and a can-do spirit, all of which have been pivotal to our continued success.
Role Purpose:
As a Hire Controller/Service Administrator, you will play a crucial role in our Hire Desk, ensuring our customers receive top-notch service. Your responsibilities will include coordinating with various departments and Group companies to guarantee smooth operations and efficient workflows for your colleagues.
Join us at Wernick Power and be a part of a team where your enthusiasm, vision, and spirit can truly make a difference.
About The Role
Key Responsibilities:
* Raise customer quotations.
* Post contracts, on/off hire equipment
* Prioritise customer satisfaction in all interactions.
* Liaise with multiple departments to ensure seamless service delivery.
* Assist in problem-solving and support the team with common-sense solutions.
* Maintain strong administrative processes and excellent telephone etiquette.
* Contribute to an efficient and productive work environment.
Qualifications and Skills:
Required:
* Strong organisational, administrative, and communication skills.
* Experience handling telephone inquiries in a service-related industry.
* Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
* Literate and numerate, capable of data input and interpretation.
Ideal Candidate Attributes:
* Commercially aware with a customer-focused mindset.
* Tenacious and energetic problem solver.
* Capable of planning, organizing, and prioritizing tasks independently under pressure.
* Takes responsibility and is committed to delivering results.
* Clear communicator who builds effective working relationships with colleagues.
* Inquisitive and eager to learn.
* Supportive and flexible team player.
Why Join Us:
This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.
Apply Now:
Be a part of our new venture and contribute to the success of Wernick Power Solutions. Apply today and help us build a standout team dedicated to excellence.
Your Future with the Wernick Group
At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.
* Competitive salary and bonus scheme
* Generous holiday allowance (rising with service)
* Option to buy, sell or carry over up to 5 days holiday
* Christmas Shutdown
* Early finish Friday
* Group pension scheme
* Annual Salary review – takes place each January
* Long service awards
* Employee of the Month awards
* Customer service awards
* Life Assurance
* Personal Accident Insurance
* Free onsite parking
* Employee assistance programme
* Training and progression opportunities
* Family run and well established, secure company (trading over 90 years)
* Open door policy
* Employee Referral scheme
* Benefits scheme (discounted retailers such as money off Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller and Carter, Nandos and many more)
* Corporate Eyecare Scheme through Specsavers
* Ideas portal (message the CEO) and awards for implemented suggestions
* Cycle to work scheme
* Annual paid volunteering day
* Money back for everyday health concerns such as routine dental cover, optical and hearing support, plus physiotherapy, chiropody and podiatry, as well as getting diagnostics for longer‑term conditions including some types of cancers.
We reserve the right to close this vacancy earlier than the closing date stated dependent on application numbers.
We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.
IMPORTANT NOTICE TO RECRUITMENT AGENCIES:
Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.
The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
Required Criteria
* Numerate
* Strong organisational, administrative, and communication skills.
* Experience handling telephone inquiries in a service-related industry.
* Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
* Literate and numerate, capable of data input and interpretation.
Desired Criteria
* Experience in the Hire industry in a similar role
Skills Needed
About The Company
Why Build Your Career with Wernick Group?
Rich Heritage, Progressive Future: As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future.
Diverse Opportunities: Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services.
Commitment to Excellence: At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success.
Continuous Investment in People: We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.
Simplicity and Efficiency: Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency. This approach allows you to focus on what you do best, without unnecessary complications.
Environmental and Social Responsibility: We're committed to reducing our carbon footprint and ensuring a safe, positive working environment. Working with us means being part of a team that cares for the planet and its people.
Company Culture
Clear path to progression: We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee.
With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals.
Trainee programmes: Start your career with one of our trainee programmes. These are designed to help you develop and grow in our business and offer an advance career progression.
The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots. Engage in hands-on experience as you become a member of our team.
The Graduate Training Programme opens doors to explore every aspect of the company. Gain valuable insights, mentorship and the tools needed to excel as a leader within our company.
Training and development: Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development.
By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals. We make sure that everyone who works with us has the resources they need to learn and develop their roles. We value mentoring and offer clear routes for career progression.
Company Benefits
Your Future with the Wernick Group
At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Long service recognition, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Shopping Cashback, Work With Charities, Social Opportunities, Annual Rise, Profit Share, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events
Salary
Not disclosed