We are looking for a Customer Service staff member to support the Export sales team and Export Projects Team with their daily activities and enquiries. To arrange the shipping logistics and associated documentation to enable on-time delivery of export orders.
Duties and Responsibilities
* Deliver excellent customer service.
* Receive incoming sales related enquiries.
* Deal with administration of letters of credit and other export payment methods
* Liaise with Operations over the expediting of projects
* Carry out any sales and marketing administration duties when and where required by the company.
* Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
* Carry out additional work responsibilities when considered necessary by the management.
Skills, Experience and Qualifications
Essential:
* Previous and proven sales support/customer service experience
* Ability to learn and respond to technical information enquiries
Desirable:
* Previous and proven customer services experience.
* Formal sales training.
* Business related or technical qualification.
* Worked in a manufacturing environment.
* Worked in a construction industry related business.
* Worked in a project orientated or heavily bespoke product environment.
* Fire and/or Safety Background.
* Shipping and logistics experience
* Export shipping documentation experience
Attributes:
1. Results driven.
2. Good negotiator.
3. Good communicator.
4. Customer focus approach.
5. High energy.
6. Able to take pressure.
7. Understanding and empathy with the construction industry.
8. Tenacious.
9. Team player.
10. Technically minded.
11. Passion and pride in the work carried out and areas of responsibility.
12. Practical
13. Attention to detail
Benefits:
* Competitive salary – available upon request
* Ample free onsite parking
* Early finish and dress-down Fridays
* Above statutory Holiday allowance plus able to buy additional holiday
* Company social events
* Employee Assistance Programme
* Eyecare vouchers
* Cycle to work scheme
* Friendly and supportive environment
* Access to a Discounted Shopping Platform
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