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Customer Quality Engineer
Responsible for the successful coordination of all customer quality-related activities from start to finish within the Bradford Plant. Ensuring that customer requirements are captured and communicated to all relevant parties. Upholding:
1. Quality objectives for products through the APQP (NPI) process into series manufacture, achieving the customer APQP deliverables.
2. On-time delivery of customer PPAP samples for new or changed products released in the Bradford Plant.
3. Efficient and effective corrective action closure and reporting via the 8D process.
4. Timely and effective reporting, decision-making, and feedback on warranty/PLR issues.
Management and approval of CMS to meet business needs (e.g., cost reductions).
Key Responsibilities
* Ensure customer requirements are captured, maintained, and known throughout relevant departments.
* Coordinate the process of customer perception, feedback, and data alignment.
* Carry out process audits to IATF16949 standards when required or trained.
* Ensure all actions contribute positively to the company's overarching objective of quality, complying with relevant procedures.
* Coordinate the customer complaint handling process from notification to closure and customer approval (i.e., 8D process).
* Maintain accurate PPAP records (18 elements + CAR) in accordance with CSR’s.
* Submit regular monthly reports/data as defined by the Quality Manager(s).
Safety and Housekeeping
Uphold health and safety standards, including timely response to all health and safety issues. Work in compliance with BorgWarner’s policies and procedures to identify and record risk management issues.
Equality and Diversity
Ensure compliance with policies and procedures that promote equality of employment. Co-workers must be treated equally regardless of gender, ethnicity, age, disability, sexual orientation, religion, etc.
Teamwork
Participate in cross-functional teams when dealing with NPI Program Teams, customer complaints, and change management system requests/approvals. Collaborate with the Quality Managers to resolve outstanding issues that hinder the achievement of departmental goals.
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