Job Title: Customer Account Manager
Location: Letchworth (Hybrid: Home and Office)
Company: Stapleton's
Job Category: Other
EU Work Permit Required: Yes
Job Reference: f47108a9ca5f
Job Views: 60
Posted: 24.06.2025
Expiry Date: 08.08.2025
Job Description
The Customer Account Manager is responsible for managing the company's relationships with its customers, building long-term relationships, and achieving set targets. Daily duties include handling incoming and outgoing calls, maximizing sales opportunities, providing excellent customer service, resolving issues, monitoring credit limits, and ensuring timely payments. Effective communication with other departments and ongoing training are essential.
The role involves a 40-hour workweek, with a hybrid working pattern after training: home on Mondays and Fridays, onsite at Letchworth offices on Tuesdays, Wednesdays, and Thursdays, plus 1 in 4 Saturday mornings (working from 08:30 to 12:30 from home).
The salary ranges from £25,000 to £35,000 plus performance bonuses, based on experience, along with additional benefits.
Responsibilities
* Handle incoming and outgoing calls effectively
* Generate and increase sales within the customer base
* Maintain daily contact with key accounts to strengthen relationships
* Achieve monthly sales targets
* Participate in ongoing training
* Manage customers' social media requirements
Candidate Requirements
* Strong sales skills: closing, upselling, cross-selling
* Organizational skills
* Ability to overcome objections
* Motivated and goal-oriented
* Strategic sales approach
* Perseverance and common sense
* Ability to develop growth plans
* Positive attitude and determination
* Flexibility to work from home and office, individually and as part of a team
* Experience with CRM systems like Salesforce (beneficial)
Benefits
* Performance-related bonus
* 31 days annual leave including bank holidays, increasing with service
* Exclusive discounts at major retailers, restaurants, holidays, and more
* Staff discounts for family
* Training and career development opportunities
* Wellbeing support for employees and families
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