Client Experience Associate (Virtual Receptionist) - Scotland
Our mission is to help the world work Anywhere, and we’re excited to share a new opportunity to join our Client Experience team. The role is based in the UK and performed from a dedicated home workspace. You will support small to medium-sized businesses across a range of industries by delivering customer happiness at every interaction.
Responsibilities:
* Answer calls, respond to live chats, book appointments, and take messages for UK-based clients.
* Provide stellar service, with opportunities to support clients in the US and Canada.
What we look for:
* Care for delivering happiness and a positive, client-focused mindset.
* Motivation to learn and grow; there is paid learning time each week for development.
* High attention to detail and a proactive approach to customer service.
What’s in it for you:
* Collaborative team and a results-driven environment.
* Pay starts at £12.30 per hour, with increases aligned to National Minimum Wage adjustments.
* Comprehensive training program to develop skills and connect with new starters from day one.
* Work from home with dedicated paid learning time each week for growth.
* 2 paid volunteer days per year.
Working hours and schedule:
* Position requires a minimum of 32 hours per week, including 6 hours on Fridays and Saturdays.
* Opportunity to work up to 40 hours per week based on business needs and availability.
* Self-scheduling to provide flexibility while ensuring coverage during peak times.
* Training starts on Monday, 13th October 2025; attendance for the full two weeks of training is required.
What you’ll need to Do Your Best Work:
* Internet Connection: fast and reliable wired connection (10 Mbps download / 4 Mbps upload minimum). VPNs, satellite, mobile hotspots, shared connections, and WiFi extenders are not allowed.
* Computer: Windows 11 (64-bit) or Mac (2017 or newer) running macOS Big Sur or Monterey; minimum 8 GB RAM; startup time under 3 minutes.
* Webcam: required for training sessions and meetings (mobile phone camera cannot be used).
* Two-factor authentication using a personal mobile phone may be required for secure logins.
Application process:
* Submit a short introduction video instead of a cover letter.
* Short interview with the recruitment team, followed by online skills testing.
* IT checks to confirm equipment and internet readiness before a conditional offer of employment.
Application close date: Tuesday, 23rd September 2025. Training for successful candidates begins Monday, 13th October 2025. Applications are reviewed as they’re received.
Location notes: Edinburgh, Glasgow, Dundee, and other Scotland locations have listed postings; this role is Scotland-based and supports remote work.
To learn more about career progression, you can view associated CX Associate stories.
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