Robert Half is exclusively partnering with an incident management organisation, in search for a People Advisor.
Location: London based with 2 days per week on sites across (Tunbridge Wells (Kent), Kings Langley, Hampton.
Salary: up to £40,000
The role:
Supporting, guiding, and coaching People Managers across the locations to effectively manage a variety of people issues in line with Group processes and HR best practice.
Key responsibilities
* Managing a variety of employee relations cases through to completion, including absence management, disciplinaries, grievances, flexible working, performance, and routine occupational health.
* Recording case updates on HR system and providing regular updates to key stakeholders.
* Upskill and coach People Managers on managing employee relations cases, using manager toolkits to support and constructively challenging approaches where appropriate
* Develop and deliver training to People Managers, supporting their development with managing employee relations cases
* Advise on relevant policies and processes remotely and face to face
* Managing recruitment campaigns from advert through to appointment, and on-boarding, including sourcing, screening, and supporting with interviews / assessment centres
* Build relationships with stakeholders, including People Team and Departmental/Team Managers across the Group
* Develop a comprehensive understanding of Activate Group to be able to provide clear and consistent support to all business areas
* Input into policy/process reviews and updates, providing insight to People Partners
* Support People Operations Team with a variety of HR queries, including administrative support where required and acting as a point of escalation
* Support on a range of projects to improve the team member experience and operational delivery
* Provide advice to People Managers on non-complex health and safety queries, escalating to the Head of Health, Safety & Environment where appropriate
* Act as an ambassador for the Group Values, ensuring that the values are embedded in every stage of the team member journey.
Skills and experience
* Experience of managing a high-volume employee relations caseload within an HR shared service model
* Experience of managing recruitment campaigns
* Strong attention to detail with first class written and verbal communication skills
* Good knowledge of UK employment law, relevant legislation and employee relations best practice
* Previous experience in a contact centre or bodyshop environment is desirable but not essential
* CIPD Level 5 qualified/working towards (or equivalent experience)