Sales and Data Support Analyst The Role: The Sales and Data Support Analyst plays a key role in supporting Glanua's commercial and sales performance by ensuring the accuracy, integrity, and effective use of sales and pipeline data across the Group. Acting as the central point of ownership for CRM administration and reporting, the role provides clear, real-time insight into sales performance, pipeline health, bid status, and revenue forecasting, enabling confident, data-led decision-making. Reporting into the Sales Director and working closely with sales, tendering, operations teams, the role supports opportunity qualification, sales management, and commercial governance in line with Group SOPs. By translating data into actionable insight and maintaining consistent processes across markets and geographies, the Sales and Data Support Analyst strengthens collaboration, reduces commercial risk, and enables scalable, predictable growth for Glanua. Main Duties and Responsibilities: The main duties and responsibilities of the Sales and Data Support Analyst are outlined as follows: CRM Administration Maintain, update, and manage the CRM database to ensure all customer, opportunity, and sales pipeline information is accurate and up to date. Support the setup and maintenance of workflows, data fields, and reporting structures within the CRM. Ensure data integrity through regular validation and cleansing activities, ensure all data inputs remain decision-grade. Act as the point of contact for CRM-related queries and support. Data Analysis & Reporting Extract and analyse data from the CRM to provide management with clear, actionable insights. Create and maintain dashboards in Power BI (or Excel) to visualize key metrics such as: Sales performance and conversion rates Customer engagement and pipeline health Revenue forecasting and trend analysis Maintain real-time reporting on pipeline strength, bid status and conversion likelihood. Develop regular reports (weekly, monthly, quarterly) for both internal stakeholders and client reviews. Interrogate data to identify trends, anomalies, and opportunities for process improvement. Proactively flag risks or discrepancies to leadership. Enable fact-based confidence in commercial outlook and data led decision-making. Sales Administration Support Support tendering and quotation processes by collating and presenting relevant sales data. Assist Sales Director & Sales Leads in the collation of data and market information to make informed decisions on the qualification of sales leads according to Group strategy. Track and monitor opportunities, bids, and contract renewals. Coordinate with procurement, finance, and operations teams to ensure data alignment and accurate reporting. Assist with document control, scheduling, and communication for the sales and client account management teams. Track actions, handovers, and deadlines to ensure every opportunity is delivered and action dates are not missed. Stakeholder Engagement Act as a trusted partner to internal sales, tendering and delivery teams in sales administration and data analytics. Ensure an integrated approach between sales, tendering, operational delivery and other functional areas within the Group in accordance with Group SOPs. Promote collaboration across teams and spot opportunities for Group synergies. Ensure consistent approach across all market verticals and geographic locations. Represent Glanua in a positive and professional manner both internally to key stakeholders and externally to perspective clients/consultants. Key Skills & Competencies: Strong data management, reporting, and analytical skills. Proficiency in CRM systems (e.g., Salesforce, HubSpot, Dynamics, or similar). Skilled in Power BI, Excel, and data visualization tools. Excellent attention to detail and data accuracy. Strong organizational and communication skills. Ability to translate raw data into meaningful insights and visual presentations. Comfortable working independently and collaboratively across departments. Desirable Experience & Background: Previous experience in a sales administration, data analyst, or CRM support role. Background in engineering, facilities management, manufacturing, or other technical industries. Familiarity with KPI tracking, performance dashboards, and management reporting. Understanding of sales pipelines, lead tracking, and customer lifecycle management. Business Administration, Data Analytics, or a related discipline (or equivalent practical experience). 2-5 years' experience in an analytical or administrative role with CRM responsibility. Personal Attributes: Highly Detail-Oriented Meticulous in managing data accuracy and integrity, with a strong commitment to maintaining decision-grade information. Analytical and Insight-Driven Naturally curious and comfortable interrogating data to identify trends, risks, and opportunities, turning numbers into meaningful commercial insight. Organised and Proactive Strong ability to manage multiple priorities, track actions and deadlines, and anticipate issues before they impact delivery or decision-making. Collaborative and Influential Builds trusted relationships across sales, tendering, operations, and finance, enabling alignment and consistency. Clear Communicator Able to translate complex data into clear, concise insights and visual outputs that support confident leadership decisions. What Success Looks Like: Decision-Grade CRM Data The CRM is consistently accurate, up to date, and trusted by leadership as the single source of truth for sales and pipeline information. Clear Commercial Visibility Sales leadership has real-time, easy-to-understand dashboards and reports that clearly show pipeline strength, bid status, conversion likelihood, and forecasted revenue. Improved Sales Effectiveness Opportunities are better qualified, bids are prioritised more effectively, and win rates improve as a result of stronger data and insight. Reduced Commercial Risk Potential issues, gaps, or anomalies in the pipeline are proactively identified and escalated early, avoiding surprises and missed opportunities. Strong Cross - Functional Alignment, Sales, tendering, operations, finance, and procurement are working from consistent data and processes, supporting smooth handovers and scalable growth. About Us: At Glanua, we have the capacity and experience to provide complex project solutions for the water and wastewater industry and design, construction, operation, and maintenance of water and wastewater infrastructure. Glanua strives to offer complete solutions to clients by utilizing the best available technology and the most modern equipment combined with innovative engineering solutions that are tailored to what they need. We always adopt the most up to date specifications and operate all our infrastructure to the highest safety, quality, and environmental standards. Our vision is to be our customers' most valued partner delivering excellence in water and wastewater engineering, fulfilling their demands for Regulatory, Sustainability and Circular Economy Environmental Solutions and thus creating a cleaner planet for all. Our mission is to be a leader in the water and wastewater industry in Ireland, the UK, and selected other countries by providing innovative technology - based engineering solutions which meet the regulatory, sustainability and circular economy needs of our customers, while positively impacting the environment for all. We have a talented team of 400 people across Ireland and the UK and are rapidly expanding our workforce across several disciplines to meet our ambitious growth plans, particularly for the UK.