National Head of Branch Network Wills & LPAs | 10 Branches | c.55 FTE Salary Negotiable Bonus Scheme | Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network.
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This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35 Legal Advisors.
The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery.
Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network.
The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites.
The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale.
The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations.
This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement.